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Our Shipping Policy
At Kentucky Hills Wagyu, we take pride in delivering our premium Wagyu beef products to your doorstep with care and efficiency. Our shipping methods are designed to ensure that your order arrives in perfect condition. We aim to provide transparent information about our packaging and shipping costs, so that you can make informed decisions and have complete trust in our service.
We value your satisfaction and aim to provide a seamless shipping experience for all our customers.
Please allow a minimum of up to 30 business days for your order to be freshly fulfilled.
You will receive an email once your order is shipped.
Your order will be overnighted to your address.
Shipped Nationwide (U.S. ONLY) from our farm directly to your table.
Returns & Exchanges
Our priority at Kentucky Hills Wagyu is to ensure that you are completely satisfied with your Wagyu beef purchase. In the event that you need to return or exchange a product, we have a clear and straightforward policy in place to make the process easy for you. We strive to build trust and confidence in your purchase, knowing that you can buy our premium beef products with peace of mind that we will handle every thing we may face with care.
We understand the importance of a reliable return and exchange policy, and we are dedicated to providing exceptional customer service, so our family will dedicate all of our resource to find a way to resolve any issues you may have with our products and if you find that our resolutions are unsuitable we will issue a full refund with no need for you to return the items. We stand behind our Beef with the utmost standards and we value your business to the fullest and will stop at nothing to honor our customers. If there are any issues or concerns please do not hesitate to contact us directly at:
Email:
Phone:
(502) 487-0399